If something goes wrong

Step 1, tell us fast. Call 07739 065712 or email complaints@clearsorted.co.uk within 48 hours of the job. Include photos where relevant.

Step 2, we investigate. We contact the firm the same working day and aim to resolve within 5 working days. Messages and job records on the platform mean disputes are rarely one word against another.

Step 3, outcomes. Remedies range from the firm returning to finish, to price adjustments, to removal of the firm from ClearSorted. Repeated complaints end a firm's membership regardless of their rating.

Unresolved consumer disputes can be referred to your local Citizens Advice or Trading Standards office; nothing in this policy affects your statutory rights.